1. Introduction

HTQ AI Insights ("HTQ", "we", "our", or "us") is an AI technology consulting firm based in Sydney, Australia. We provide AI strategy consulting, custom AI solution development, technical training, system integration, and comprehensive technology solutions to businesses.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://htqinsights.com.au, contact us, or engage our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit a contact or enquiry form on our website
• Book a free consultation
• Engage us for consulting or technology services
• Subscribe to our blog or newsletter
• Communicate with us by email or phone

The types of personal information we may collect include:

• Full name
• Company name
• Email address
• Phone number
• Business enquiry details and any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring URLs
• Device and operating system information

This information is collected through cookies and similar tracking technologies to help us understand how our website is used and to improve your experience.

2.3 Information from Third Parties

We may receive information about you from third parties such as business referral partners or publicly available sources, where this is relevant to our services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To schedule and conduct consultations
• To deliver AI consulting, solution development, and technology services
• To send you relevant updates, case studies, blog posts, or service information (where you have consented)
• To improve our website, services, and business operations
• To comply with our legal and regulatory obligations
• To protect the security and integrity of our systems

We will only use your personal information for purposes that are relevant to our business relationship with you or as otherwise permitted by law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service providers: We may engage trusted third-party service providers (such as website hosting, email platforms, or analytics tools) who assist us in operating our business. These parties are required to handle your information securely and only as directed by us.
• Professional advisors: We may share information with our legal, financial, or technical advisors where necessary.
• Business partners: Where you have engaged us on a project involving a third-party partner, we may share relevant information with that partner as necessary to deliver the service.
• Legal obligations: We may disclose your information if required to do so by law, court order, or government authority.

We will take reasonable steps to ensure that any third parties with whom we share your information are bound by appropriate privacy and confidentiality obligations.

5. Overseas Disclosure

Some of the third-party tools and platforms we use (such as cloud hosting, email services, or analytics providers) may store or process data outside of Australia. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles, or in a manner consistent with applicable privacy laws.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand website usage patterns and improve functionality.

You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure data storage and transmission (HTTPS/SSL encryption)
• Access controls limiting who can access personal information
• Regular review of our security practices

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to provide our services, or as required by law. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Make a complaint if you believe we have mishandled your personal information
• Opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, generally within 30 days.

10. Marketing Communications

If you have provided your contact details and consented to receiving communications, we may send you information about our services, industry insights, blog articles, and events. You can unsubscribe from these communications at any time by:

• Clicking the unsubscribe link in any email we send
• Contacting us directly at henry@htqinsights.com.au

11. Third-Party Websites

Our website may contain links to third-party websites, including our partner organisations. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies before providing any personal information.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this document and post the revised policy on our website. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

HTQ AI Insights

Suite 605, 7 Railway St, Chatswood, Sydney NSW 2067

Email: henry@htqinsights.com.au

Phone: +61 410 890 513

Website: https://htqinsights.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.